Customer Service
If you have immediate questions regarding a product or an order that you have placed, or would like to place an order by phone, please call us toll free at 1.800.598.3289(FAUX)
We are not technical advisors on the end use of these products.
Please consult our sister site:
www.muralsplus.com -
The Most Active Faux Painting Forum in the World!
for technical help concerning usage.
You can e-mail customer service questions only to us at sales@fauxmarketplace.com.
Security and Privacy
At The Faux Marketplace we understand your concerns about security and privacy. We have established procedures and policies to protect your privacy and provide secure online ordering. The information you provide while placing your online order-including your credit card number-is secure; it cannot be read or tampered with during transmission. Please refer to our privacy page to learn more about our commitment to privacy.
Shipping
Shipping rates are flat rates for the Continental United States ONLY
(Alaska and Hawaii will be additional)
FLAT SHIPPING RATES!
$6.00 shipping up to a $15.00 purchase
$8.00 shipping up to a $30.00 purchase
$10.00 shipping up to a $50.00 purchase
$13.00 shipping up to a $75.00 purchase
$15.00 shipping up to a $100.00 purchase
$18.00 shipping up to a $150.00 purchase
$21.00 shipping up to a $200.00 purchase
$24.00 shipping up to a $500.00 purchase
FREE shipping over a $500.00 purchase!
Orders (in stock items) will be shipped via United Parcel Service-ground, same day if order is placed by 1:00pm EST. After that time, orders will ship the next business day.
The UPS WORLD air-hub is located here in Louisville(around the corner) from us....
That is why shipping is SO FAST!
Shipping is generally 1 to 3 days to most of the Northeast, Southeast, North Central and South Central United States.
Extreme Western and Northwestern states generally take 3-5 business days.
Sales Tax
Applicable sales tax will be added for shipments to residents of KY.
Return Policy
If you are not fully satisfied with an item and wish to return or exchange it, please contact us. There are no returns on software or videos.
Please read our return policy page. |
